Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Can you please fix the video ads that lock up freezing the game

When in get more moves and you have to watch 3 videos to get the 3 rewards and the ad freezes it kills any streaks you have going and your progress is stopped. The ad got Indian wedding dresses is most annoying locking up more times than it runs on my IOS devices

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https://community.king.com/en/candy-crush-saga/discussion/415300/can-you-please-fix-the-video-ads-that-lock-up-freezing-the-game

Welcome to theKing Community 🥰

We are very sorry for your inconvenience😒 Actually there was some issue related to ad video and the issue has already been resolved but your issue is slightly different so we will report your issue to our team as well.

However, you can follow the troubleshooting steps below to see if your issue is resolved.

Check app update - Log out game - Restart device - Open game and Log in.

After following the steps, be sure to let us know again if the problem persists.

Thank you.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/415300/can-you-please-fix-the-video-ads-that-lock-up-freezing-the-game

Welcome to theKing Community 🥰

We are very sorry for your inconvenience😒 Actually there was some issue related to ad video and the issue has already been resolved but your issue is slightly different so we will report your issue to our team as well.

However, you can follow the troubleshooting steps below to see if your issue is resolved.

Check app update - Log out game - Restart device - Open game and Log in.

After following the steps, be sure to let us know again if the problem persists.

Thank you.

candidature crush saga restart when I click on some publicity
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
The game gets frozen all the time, especially when I am using special items!
The above two is only part of the samples!
Update
Is there a game update available in the game and community?
Bye bye candy crush
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…