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Cannot connect to play store. Says I'm offline in Candy Crush Saga and won't let me send or receive lives. Just says check back later and don't reinstall.
I am glad the issue was resolved and you are back in the game again, dear @AB123_567 🤗
Enjoy the day and keep having fun 🍫🍫
And, Thank you for your patience and not giving up💜
I just uninstalled and reinstalled and it works. Thanks so much for your help
I can access it. It's not very helpful.
Hello again @AB123_567🙋♀️
I was checking other ways to help with the issue you are experiencing...
A question!! When you are logged into the game through Facebook, can you access the "Help Center"?
Pink Cog Wheel on game Home screen --> ? icon at the bottom of the screen of "Settings" window --> Access the "Help Center" which contains various topics?
Thank you for the screenshots dear @AB123_567👍️
I will report to our Community In-charge and will get back to you tomorrow with any information I will receive!
Please bear with me 🍫🍫
Here you go
Oh!! Sorry to know that🤔
I will have to report to our Community In-charge and find out what you can do about this issue.
The best remedy would be reinstalling the App!! But, when we do that, we will lose all our saved boosters and also lives received from our friends. So, I am trying to avoid that step for you!!
Can you please log in through Facebook again, and show me
(a) the screenshot where it shows that you are logged in
and (b) a screenshot where it asks you log-in again!
Thanks🍫🍫
It doesn't appear to stay logged in. It shows me I'm logged in, nothing works any better and when I go back into that profile screen it just asks me to log in again.
Why are you saying that logging in via Facebook does not fix the issue? Can you please explain?
Yay!! You got it☺️ Yes! That's the screen I wanted to see.
It allows me to log in via Facebook but not email but logging in via Facebook doesn't fix issues
Hi @AB123_567🙋♀️
The profile screen I need you to access from here👇️
On the home screen of your game home screen, do you see "My account" below to "Play" tab?
That is where I need you to click and take a screenshot of that profile screen.
** If that screen is showing any of your personal details - email address, full name, etc., I need you to erase those before taking a screenshot to keep your account details safe🙂
I think this is what you were looking for ...
Then I get a connection error when I try to log in
I cannot join events. When I try to view event progress I get the error.
Thank you for the screenshot @AB123_567🤗
Couple more questions, please!
When you win the events, are you able to collect the rewards? Or do you see "Connection error" pop-up?
Can you post a screenshot of your "Profile" screen? You can access it from game home screen - you will find it below to "Play" tab;
Talk to you soon🍫🍫
Using an Android. Only an issue on Saga. The issue happens regardless of whether mobile or wifi. I can play the game, but I can't do anything that requires a connection, like log in, ask for lives, etc. Error attached. Thanks so much!
Hello @AB123_567🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing in your game!!
Few questions for my clarification... which device are you using to play the game?
Are you experiencing this issue with Candy Crush Saga only or other games too?
Are you not able to log into the game itself OR are you not able to connect to the "in-game Store" where you buy extra moves or boosters with Gold Bars / real money;
Are you trying to log into the game through Wi-Fi or Mobile data? If you are playing through Wi-fi, I would suggest you to --> turn off your Wi-Fi, and connect to Mobile Data and see if the game connects;
Please provide these details by typing in the blank box given below to my comment.
Hope to talk to you soon & have a great rest of the day🍫🍫
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Tem outros jogos da king ?
How many levels is there in Candy Crush Saga now? Enjoy the day everybody.
Good morning.How do you get past level 5781? Enjoy the day.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
please teach me how to withdraw money from this app through Mobile money
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
