Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Cannot connect to play store. Says I'm offline in Candy Crush Saga and won't let me send or receive lives. Just says check back later and don't reinstall.
I am glad the issue was resolved and you are back in the game again, dear @AB123_567 🤗
Enjoy the day and keep having fun 🍫🍫
And, Thank you for your patience and not giving up💜
I just uninstalled and reinstalled and it works. Thanks so much for your help
I can access it. It's not very helpful.
Hello again @AB123_567🙋♀️
I was checking other ways to help with the issue you are experiencing...
A question!! When you are logged into the game through Facebook, can you access the "Help Center"?
Pink Cog Wheel on game Home screen --> ? icon at the bottom of the screen of "Settings" window --> Access the "Help Center" which contains various topics?
Thank you for the screenshots dear @AB123_567👍️
I will report to our Community In-charge and will get back to you tomorrow with any information I will receive!
Please bear with me 🍫🍫
Here you go
Oh!! Sorry to know that🤔
I will have to report to our Community In-charge and find out what you can do about this issue.
The best remedy would be reinstalling the App!! But, when we do that, we will lose all our saved boosters and also lives received from our friends. So, I am trying to avoid that step for you!!
Can you please log in through Facebook again, and show me
(a) the screenshot where it shows that you are logged in
and (b) a screenshot where it asks you log-in again!
Thanks🍫🍫
It doesn't appear to stay logged in. It shows me I'm logged in, nothing works any better and when I go back into that profile screen it just asks me to log in again.
Why are you saying that logging in via Facebook does not fix the issue? Can you please explain?
Yay!! You got it☺️ Yes! That's the screen I wanted to see.
It allows me to log in via Facebook but not email but logging in via Facebook doesn't fix issues
Hi @AB123_567🙋♀️
The profile screen I need you to access from here👇️
On the home screen of your game home screen, do you see "My account" below to "Play" tab?
That is where I need you to click and take a screenshot of that profile screen.
** If that screen is showing any of your personal details - email address, full name, etc., I need you to erase those before taking a screenshot to keep your account details safe🙂
I think this is what you were looking for ...
Then I get a connection error when I try to log in
I cannot join events. When I try to view event progress I get the error.
Thank you for the screenshot @AB123_567🤗
Couple more questions, please!
When you win the events, are you able to collect the rewards? Or do you see "Connection error" pop-up?
Can you post a screenshot of your "Profile" screen? You can access it from game home screen - you will find it below to "Play" tab;
Talk to you soon🍫🍫
Using an Android. Only an issue on Saga. The issue happens regardless of whether mobile or wifi. I can play the game, but I can't do anything that requires a connection, like log in, ask for lives, etc. Error attached. Thanks so much!
Hello @AB123_567🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing in your game!!
Few questions for my clarification... which device are you using to play the game?
Are you experiencing this issue with Candy Crush Saga only or other games too?
Are you not able to log into the game itself OR are you not able to connect to the "in-game Store" where you buy extra moves or boosters with Gold Bars / real money;
Are you trying to log into the game through Wi-Fi or Mobile data? If you are playing through Wi-fi, I would suggest you to --> turn off your Wi-Fi, and connect to Mobile Data and see if the game connects;
Please provide these details by typing in the blank box given below to my comment.
Hope to talk to you soon & have a great rest of the day🍫🍫
New here? Sign in or create an account to join the fun.
II try to reach out to Player Support Team through the game but I only get the same automated reply over and over no matter what subject i choose. and there is no "chat with us' but a "contact us"
As I can't reach out to Player support team regarding my request to get a new Link to verify my email, It doesn't matter what subject I choose I get the same automated answer with no help and nothing happens when I answer the mail so I have concluded that it's impossible to get a new verification Link after 48hrs so I must…
Must I delete my King account and create a new one to send a new link to verify my email as it seem impossible to resend a new after 48hrs. It says that I can ask for a new link in the game through my King account but this is impossible and support can't help me with it so the only way must be to delete the king account…
My invite button isn’t working. I already told the bot about it. I am waiting for response from team via email. Does anybody on this platform have any suggestions?
HOW and WHERE do you request a NEW link to verify your email address when the old link has expired? I have been waiting for over 48 hours but nothing is happening. I know you can play the game even if your email address is not verified, but it is very frustrating not to get any answers on how to do it.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
