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Cannot connect to play store. Says I'm offline in Candy Crush Saga and won't let me send or receive lives. Just says check back later and don't reinstall.
I am glad the issue was resolved and you are back in the game again, dear @AB123_567 ๐ค
Enjoy the day and keep having fun ๐ซ๐ซ
And, Thank you for your patience and not giving up๐
I just uninstalled and reinstalled and it works. Thanks so much for your help
I can access it. It's not very helpful.
Hello again @AB123_567๐โโ๏ธ
I was checking other ways to help with the issue you are experiencing...
A question!! When you are logged into the game through Facebook, can you access the "Help Center"?
Pink Cog Wheel on game Home screen --> ? icon at the bottom of the screen of "Settings" window --> Access the "Help Center" which contains various topics?
Thank you for the screenshots dear @AB123_567๐๏ธ
I will report to our Community In-charge and will get back to you tomorrow with any information I will receive!
Please bear with me ๐ซ๐ซ
Here you go
Oh!! Sorry to know that๐ค
I will have to report to our Community In-charge and find out what you can do about this issue.
The best remedy would be reinstalling the App!! But, when we do that, we will lose all our saved boosters and also lives received from our friends. So, I am trying to avoid that step for you!!
Can you please log in through Facebook again, and show me
(a) the screenshot where it shows that you are logged in
and (b) a screenshot where it asks you log-in again!
Thanks๐ซ๐ซ
It doesn't appear to stay logged in. It shows me I'm logged in, nothing works any better and when I go back into that profile screen it just asks me to log in again.
Why are you saying that logging in via Facebook does not fix the issue? Can you please explain?
Yay!! You got itโบ๏ธ Yes! That's the screen I wanted to see.
It allows me to log in via Facebook but not email but logging in via Facebook doesn't fix issues
Hi @AB123_567๐โโ๏ธ
The profile screen I need you to access from here๐๏ธ
On the home screen of your game home screen, do you see "My account" below to "Play" tab?
That is where I need you to click and take a screenshot of that profile screen.
** If that screen is showing any of your personal details - email address, full name, etc., I need you to erase those before taking a screenshot to keep your account details safe๐
I think this is what you were looking for ...
Then I get a connection error when I try to log in
I cannot join events. When I try to view event progress I get the error.
Thank you for the screenshot @AB123_567๐ค
Couple more questions, please!
When you win the events, are you able to collect the rewards? Or do you see "Connection error" pop-up?
Can you post a screenshot of your "Profile" screen? You can access it from game home screen - you will find it below to "Play" tab;
Talk to you soon๐ซ๐ซ
Using an Android. Only an issue on Saga. The issue happens regardless of whether mobile or wifi. I can play the game, but I can't do anything that requires a connection, like log in, ask for lives, etc. Error attached. Thanks so much!
Hello @AB123_567๐ค Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing in your game!!
Few questions for my clarification... which device are you using to play the game?
Are you experiencing this issue with Candy Crush Saga only or other games too?
Are you not able to log into the game itself OR are you not able to connect to the "in-game Store" where you buy extra moves or boosters with Gold Bars / real money;
Are you trying to log into the game through Wi-Fi or Mobile data? If you are playing through Wi-fi, I would suggest you to --> turn off your Wi-Fi, and connect to Mobile Data and see if the game connects;
Please provide these details by typing in the blank box given below to my comment.
Hope to talk to you soon & have a great rest of the day๐ซ๐ซ
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncingโฆ
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone elseโs games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have notโฆ
