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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I am just getting these messages! It won’t let me log in, I’ve updated both candy crush app and Facebook, but it’s not happening! Please can anyone advise what to do? I don’t want to reset as not sure where it saved and I’m on level 9583 - I’m so frustrated, PLEASE HELP… many thanks
I’m sorry they were unable to help you. Your game may have become corrupted but the only solution for that issue that I know of is to deinstall and reinstall the game.
However, if you do that - you will lose any saved boosters/gold bars (that were not purchased) and also lives from friends - so this is not something we recommend.
Unfortunately I don't have any additional guidance/recommendations for your issue. I wish I had a solution for you - it is up to you what you want to do next (wait a few more days to see if the problem resolves itself, or take some other type of action).
I have tried everything that has been suggested. I contacted player support and all they did was give me the exact same suggestions. Not helpful
Hi, this has happened to me. If you have a saved game, you will have to reset your password.
Hi @losin51 - I am sorry this is still happening to you. Have you tried contacting Player Support? At this point they are your best avenue to try and get some help.
If you need to know how to contact Player Support:
If you play on mobile, then please email Player Support directly from the game. Go to the game's Start Menu, then Settings - Help Center - Event & Challenges - Contact us and send them an email.
You can also contact player support directly by clicking HERE.
However I will say this to you and the other players facing issues - you can play this game offline, but you need internet to contact the app store and make purchases (even if it is with gold bars you already have). The game is sensitive to the strength and steadiness of the internet signal, sometimes if there is a drop or brief break in the signal, it can cause the game to automatically go into off line mode. The best way to get back on track is to turn your device off for at least 15 seconds and then turn it back on, you can also check your router if you are playing over WiFi.
@losin51 - Since it appears you may have already tried all of this - please contact Player Support.
😊
Day 5. As you can see from the screen shots I’m still unable to contact App Store to “keep playing”, unable to shop, and unable to send lives to friends. I’ve tried everything suggested to fix this and nothing has worked. Please help, thank you.
Tried all of that and nothing works. Still won’t let me contact the app store to Keep Playing. Day four now of not being able to advance.
Hi and welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find more details HERE.
Hi guys sorry to hear that I will move you over CCsaga where your moderators can assist you 💓
@bearwithme @PummyRaj @kiara_wael
This already happened with my game. Lucky my game was saved on the king account. Then I had to reset my password.
I’m getting the same messages and I’m on level 12,042! Been playing for years and I’ve never had anything like this happen. What’s going on?
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Me apareció "aquí tienes tus recompensas de tu tarjeta de regalo " eran 155 lingotes de oro y un booster de caramelos , pero no sé acreditó en mis lingotes ni en mis boosters
I need help on level 8720. I been stuck on it for days now.
Merhabalar günde 3 defa gelen sarı güçlendirici top şimdi haftada 2 defa geliyor arkadaşıma her gün geliyor bu sorunu çözer misiniz
Makes no sense then I have to wait a very long time to play it?
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
