Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
No connection
I am just getting these messages! It won’t let me log in, I’ve updated both candy crush app and Facebook, but it’s not happening! Please can anyone advise what to do? I don’t want to reset as not sure where it saved and I’m on level 9583 - I’m so frustrated, PLEASE HELP… many thanks
Answers
-
Hi guys sorry to hear that I will move you over CCsaga where your moderators can assist you 💓
-
-
-
Hi @losin51 - I am sorry this is still happening to you. Have you tried contacting Player Support? At this point they are your best avenue to try and get some help.
If you need to know how to contact Player Support:
If you play on mobile, then please email Player Support directly from the game. Go to the game's Start Menu, then Settings - Help Center - Event & Challenges - Contact us and send them an email.
You can also contact player support directly by clicking HERE.
However I will say this to you and the other players facing issues - you can play this game offline, but you need internet to contact the app store and make purchases (even if it is with gold bars you already have). The game is sensitive to the strength and steadiness of the internet signal, sometimes if there is a drop or brief break in the signal, it can cause the game to automatically go into off line mode. The best way to get back on track is to turn your device off for at least 15 seconds and then turn it back on, you can also check your router if you are playing over WiFi.
@losin51 - Since it appears you may have already tried all of this - please contact Player Support.
😊
-
I’m sorry they were unable to help you. Your game may have become corrupted but the only solution for that issue that I know of is to deinstall and reinstall the game.
However, if you do that - you will lose any saved boosters/gold bars (that were not purchased) and also lives from friends - so this is not something we recommend.
Unfortunately I don't have any additional guidance/recommendations for your issue. I wish I had a solution for you - it is up to you what you want to do next (wait a few more days to see if the problem resolves itself, or take some other type of action).
