Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
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Answers
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Welcome to the King Community.
We are very sorry that you are missing the ad video feature. Actually this feature is controlled by test group which is fully automatic so manual control is not possible in such cases.
Moreover this type of feature is not permanent i.e. you can miss the feature anytime and get back the feature again after a certain period of time.
Always keep the game app updated and keep playing the game, hope you get your favorite feature back soon. You will find more details HERE.
If you have any other questions let us know and we will try to help you with the correct information.
Thank you.
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It is so unfair! My husband and sister inlaw both have this feature for more than 6 months. Tests should be all done by now and everyone should get the same version.
By the way, when is the landscape version coming back?
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Hi and Welcome to the King Community
Sorry for the inconvenience and thank you for the feedback. Recently a changed was made in the game to only let players play in Portrait mode (this is how the game would look like when playing on a phone). This change is also effective on Windows. Currently there’s no plans on changing this back, but please leave your feedback on the change in this discussion.
You can also find more information about the change here
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Playing portrait mode works very well on a phone but on a tablet it is not. The tablet in the portrait mode is very physically unstable. If you are an handicapped person, putting the tablet on a stand in portrait mode makes it unstable and falling often,
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