Complaint

whitejemutai29

Cannot accept lives gifted by friends..why??

losin51

https://community.king.com/en/candy-crush-saga/discussion/416173/complaint

And I cannot send lives to friends. Very frustrating.

KingShuvo

https://community.king.com/en/candy-crush-saga/discussion/416173/complaint

You have a network issue inside the app.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2765416#Comment_2765416

Welcome to the King Community 🥰

Most likely this is a recent error and you can wait a few hours hoping for an automatic fix.

If you get the problem after few hours then you need to contact our player support and you will get proper advice there.You can contact player support from your mobile game app and the steps are below.

Go to the game's Start Menu, then Settings - Help Center - Bugs or Technical Issues - Contact us and send them an email.

You can directly contact the player support by following the link below.

https://soporto.king.com/contact

Please remember to choose 'Bugs or Technical Issues' for a swift reply and quick solution! 

Thank you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/416173/complaint

Welcome 🥰

Please check this troubleshooting steps below and let me know if the problem still same.

Check app update- Log out game - Restart device - Open game and Log in .

losin51

https://community.king.com/en/candy-crush-saga/discussion/comment/2765600#Comment_2765600

How can that be resolved? I’ve tried every solution that has been suggested and nothing has worked. I reached out to Candy Crush customer care and they keep giving me the same suggestions. Nothing is being done to fix it.