Help me, please!!!

Mirthyz

I have gold bars and I can't use them to buy lives.

A message CONTACTING THE APP STORE appears.

What does it mean, can anyone help me???

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/416842/help-me-please

Welcome to the King Community.🥰

The problem you mentioned may be due to various reasons so you need to try to solve it by following some troubleshooting steps.

There may be a problem with slow internet, internet drop or temporary reasons so check again if your problem is still there.

Check if your game app is fully connected to the server, because if the server is disconnected or there is a problem with the app error, you may encounter this type of problem.

You can also follow the troubleshooting steps below which may be helpful to solve this problem.

Check app update - Log out game - Restart device - Open game and Log in.

If you have the same problem after following the steps or if you get any error message, please let me know.

Thank you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/416842/help-me-please

Welcome to the King Community.🥰

The problem you mentioned may be due to various reasons so you need to try to solve it by following some troubleshooting steps.

There may be a problem with slow internet, internet drop or temporary reasons so check again if your problem is still there.

Check if your game app is fully connected to the server, because if the server is disconnected or there is a problem with the app error, you may encounter this type of problem.

You can also follow the troubleshooting steps below which may be helpful to solve this problem.

Check app update - Log out game - Restart device - Open game and Log in.

If you have the same problem after following the steps or if you get any error message, please let me know.

Thank you.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/416842/help-me-please

Hello @Mirthyz🤗 Hearty Welcome to our sweet King Community!

First of all, Thank you for coming back and posting your question in English, for us to understand and help you!

With regards to the "App Store" in your game, are you experiencing this "connection" issue only with the App store? All other features and events are working fine?

Please reply back by typing in the blank box given below to my comment.

Hope to talk to you soon. Have a great rest of the day🍫