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🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
Wrong payout amount
After finishing the extended 13 tier game for splitting 1000 goldbars, there were 8 players remaining. The payout was 63 gold bars each. That only totals 504 gold bars. The payout should have been 125 gold bars each. What happened? This has occurred before but I let it go. Not this time.
Answers
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Welcome to the King Community.🥰
Gold bars are usually not lost if you do not purchase something through them. However, if you feel they have been lost without your use, you should contact our Player Support.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Thanks!
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Hello again @ImaPanda🙋♀️
Sorry! Just looked around to check if we have more complaints about this issue!! And, I did not find any!!
Hmmm... 1000 Gold Bars and 13 levels!! This is a new one for me!! I have seen 5, 6,7 & 8 levels for 100 & 500 Gold Bars!! Let me ask our Candy game Community In-charge and see if they have any information about it.
And yes... the count is wrong!! If I consider the number of players as 8 "other" players, you should still receive 111 Gold Bars as your share.
Do you have a screenshot of your winning share, and the final standing players as well? If so, can you please post them by clicking on the 2nd icon located in the bottom left corner of the open comment box located below.
Hope to talk to you soon. Have a great rest of the day 🍫🍫
