My Level was reduced

Rolex_barbie

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I noticed that my level was reduced from 9,000 something to 1137 and I want to know why. Because I work so hard to get to that numbers and I was happy to be making Progress now i don’t understand why the arrow is stuck on level 1137 wen I have passed it. Was literally on my way to 10,000 level pls what’s going on. I need explanation to this.

kiara_wael

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

You can also email them from here:

https://soporto.king.com/contact