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Hello Carol @Caroletayor🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you are having an issue with the rewards in your game!!
But, can you please explain a bit more about the issue? Which rewards are you not able to access?
When you said "access" -- are you not able to collect them when they pop-up on the screen? OR are you not seeing that "Collect" tab at all?
Will you be able to post a screenshot of those rewards?
Please reply back by typing in the blank box given below to my comment. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the blank comment box.
Hope to talk to you soon & have a great rest of the day🍫🍫