Chocolate Box crashing game on Android mobile

Deryck

After winning a random level, the Chocolate Box forcibly appears with the erroneous tally 0/0 and a "grayed out" Continue button. Being unable to click the button leaves me stuck, and I can only restart my device--but then the same dumb error just happens again.

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting , This issues is being investigate for more info here

https://community.king.com/en/candy-crush-saga/discussion/416634/chocolate-box-daily-booster-wheel-and-season-pass-reward-claim-button-not-working

Deryck

That thread does not contain mention of the specific issue I raised, but @Sukanta_Biswas' reply that the game has had several problems lately is helpful and I suspect it could be related. So, thank you @kiara_wael

To update, I'm now unable to play on mobile at all. As soon as I open the game, the Chocolate Box's grayed out Continue button now appears right away. I urge you to elevate this matter to King ASAP.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2771826#Comment_2771826

Thanks @Deryck , Ill pass this to the game team !

Deryck

Update: New day, same persistent error.

Hope the team is working hard at resolving it soon.

Am I the only one experiencing it? Surprised no one else has mentioned it.