Chocolate Box, Daily Booster Wheel, and Season Pass reward Claim button not working.

TappanTL

For the past few days, when I go to the events tab and try to claim my Chocolate Box bonus, when I tap on Claim it instead opens the top option, the Summer Games info. It does the same if I tap on either option just under the Summer Games top tile. I can't spin or claim my box rewards because of this. Please fix!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/416622/unable-to-claim-chocolate-box-or-booster-wheel

Welcome to the King Community 🥰

Recently, the game has some technical problems and your problem is the same. Since this is a technical issue, you don't need to follow any troubleshooting steps. We have already reported to our Community team and hope to have some good news tomorrow.

Thank you for your patience.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/416659/i-cant-collect-my-rewards

Welcome to the King Community 🥰

Recently, the game has some technical problems. Due to this technical issue many of us are facing some issues but the issue will not last long as we have already reported the issue to our Community team.

Thank you for your patience.

Terri_Vrchota

Booster button says it’s time for another spin but it doesn’t do anything. I restarted my tablet that didn’t help.

what can I do

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/416156/why-is-my-booster-wheel-button-frozen

Welcome to the King Community 🥰

Have you encountered this problem on the Daily Wheel?

If you haven't already used the Daily Wheel there will be an option to claim it, as below.

If already used then you have to wait for next spin ie up to 24 hours.

What stage is your Daily Wheel currently in?

Terri_Vrchota

My wheel is like the first picture it says claim but when I touch it nothing happens and it still shows claim. This is the normal time i

of day for it to reset for Mr to claim

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2764924#Comment_2764924

Let me know if you get the solution after following the troubleshooting steps below.

Check app update - Log out game - Restart device - Open game and Log in.

We look forward to your reply and have a nice day.

Thank you.

enasfarah

IMG_0049.png

Hello community

I have an issue I tried to contact support but no useful answer as you can see in the attached screenshot. I am not able to click on the cards below the summer game I think it is a glitch I tried from different phones, force stop and restarting the phone still the same issue

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting , Ill give this feedback to the game team !

shoshana67

I cannot click on chocolate box and I have won a gift,it has frozen as has booster wheel and piggy bank.

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting. Which device are you play on ?

sonyalee701

Hi

i can’t seem to claim my Booster Wheel

when I click on it it takes me back to the game or to the Summer Games link!!

jmckenna81

For some reason the reward wouldn’t let me claim it and now it has disappeared- I played a lot the last week to earn that. Help