game screen is hidden

Thu_Huong_Nguyen · August 2023

Thu_Huong_Nguyen · August 2023

I can't enter the game, the screen is dark so I can't click on the level

christinewupp · August 2023

It's probably something to do with the settings on your device. Make sure the time and date are correct, close the App and restart your phone.

Thu_Huong_Nguyen · August 2023

I have restarted the device many times + uninstalled the game and reinstalled it but still the same, no improvement

Thu_Huong_Nguyen · August 2023

I have restarted the device many times + uninstalled the game and reinstalled it but still the same, no improvement

christinewupp · August 2023

You might need some help from the Support team on this. @PummyRaj could you help?

QueenB · August 2023

Hi there,

Is this still an issue? If yes, could you try restarting your device and make sure you have the latest game app version installed?

If that still doesn't help. let us know which device you are using and the game app version you have installed so we can ask for support 😉

Thu_Huong_Nguyen · August 2023

I use Redmi Note 11 phone, game application version is 1.260.1.1. Restarting the phone and reinstalling the new version did not help me

QueenB · August 2023

Thank you for getting back to us!

When you say "reinstalling the new version", did you delete the game app and installed it again?

That was going to be our next recommendation, to try deleting the game app and install it again.

Thu_Huong_Nguyen · August 2023

I deleted the app and reinstalled but still no change

Answers