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When I try to play Candy Crush there's a message saying I can't play due to regional regulations
Hello @TitanSpeakerman21🤗 Hearty Welcome to our sweet King Community!
That generic/automated email is an acknowledgement from the King to let us know that they have received our complaint!
If it has been more than 5 days since you sent your complaint, I would suggest you to send a reply to that automated email and tell them that you are still waiting to be helped. While replying, make sure to follow the instructions (see below image)
If you still did not receive a reply after 2 more days, please keep sending a reply once in every 2 days, and tell them that you need help with the issue in your game.
If you need further assistance, please reply back by typing in the blank box given below to my comment.
Hope everything goes well and your issue gets resolved soon🍫🍫
I've emailed support as was suggested here but I only got a generic email with links to stuff I hsve already tried.
Hi and Welcome to the King Community
Thank you for the feedback . Please report this to our Player Support Team here and tell your Game ID there They will look into
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[info callout] Updated by CM May 15th: Good news! We’ve had an update from the team about the Episode Race not starting correctly. They’ve found the problem, and a fix is planned to go out on Monday! This should help with the reports we’ve been seeing where: The Episode Race does not start when expected The start level…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
