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After playing a game it keeps telling me that I am not connected to the internet. This has been going on for over two months now. Please fix it or tell me how to fix it.
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Hello Kris @Krisjmb3140🙋♀️ Thank you for replying back and clarifying!
You will have to contact the King Player Support to resolve this issue. This is the link to contact them --> https://soporto.king.com/contact
Once you click on above link, you will see a form to fill out -- enter all the needed details -- at "Topic" area, select "Purchase Issues or Questions" -- at "Subtopic" area, select "I am unable to make a purchase" -- explain about the issue in "tell us what you need" area -- then, Submit the form.
As soon as you send your complaint, you will receive an automated email - which is an acknowledgement from King Support that they have received your complaint.
Please wait 3 to 5 days to receive a reply from an actual agent. If you haven't heard from anybody even then, send a reply to the automated email and inform them that you are still waiting to be helped. The player support received multiple complaints and it could take a while to get the results. But, please be patient and don't give up!! It could take a while for the problem to be resolved but, it will get done👍️
Just one heads-up... please refrain from sending multiple complaints because you did not hear back from them/received the automated email. It will only delay the process😶
** You can send the complaint directly from your iPad or Android device too. But, I could not find the "proper" link for you to use!!
Please post back and let me know if you need further assistance.
Thank you for joining our Community and have a great week ahead🍫🍫
After playing a game I cannot connect to buy boosters to extend play time. It’s frustrating. Please fix it.
Hello Kris @Krisjmb3140🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game!
Are you having issue with regular log-in OR with the Store in the game to purchase boosters, etc.,?
Please reply to clarify. You can post back by simply typing in the blank box given below to my comment.
Hope to talk to you soon. Have a great rest of the day🍫🍫
