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Lost an entire Episode & levels I passed
I’ve been logged into FB the whole time. I was on the last level of the next episode and suddenly I’m back at level 7656, which is the first level of the previous episode. All that progress is gone. I WAS NEVER LOGGED OUT. I did have to close the game and come back in several times to avoid having to play Candy Royale, but that has become the norm since you decided FOR me that I was supposed to play that. I WILL NOT!!!! How do I get my episodes back… please be kind and help me. There’s been no help or shift on you shoving Candy Royale down my throat. At LEAST give me back my episode and levels I already passed.
Answers
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Hi and Welcome to the King Community
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
You can also email them from here:
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