Reinstalling game

jdawz

Can I reinstall CCS and not loose my progress? I tried all the TS steps but I am still getting “connection issues “ and cannot even enter the online store. I am ready to uninstall for good

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/419997/reinstalling-game

Hello @jdawz🤗 Hearty Welcome to our sweet King Community!

Are you having issues with the "Store", where you make purchases?

If so, reinstalling might not resolve the issue! But, you will have to contact the King Player support team. Did you already contact them?

And, if you have already saved your game either through Facebook or Kingdom account, your progress will not be lost.

Please post back your reply by typing in the blank box given below to my comment.

jdawz

No matter where I look on this site I cannot find the king player support team

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2800550#Comment_2800550

Oh! Got it👍️ There are multiple ways to contact the King Player Support team!

1) Scroll down all the way and click on "Contact Us" tab;

2) Through this link --> https://soporto.king.com/contact

3) If you are using a mobile device, then you can send the complaint directly from your game --> Click on the "Settings" (Pink Cog wheel) -- ? icon -- Scroll down till you see "My Purchases" -- Select "Do King games have in-App purchases (most relevant choice I thought) -- scroll down all the way and click on "Contact Us" -- Fill out the from and Submit.

Please post back and let me know if you need further assistance.

Thank you for joining our Community and have a great weekend ahead🍫🍫