Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

My gold bars are not being added

March2023

This is my 2nd time having an issue w gold bars earned not being added to my game

I deleted the app previously and started all over again losing my levels

Ive restarted my phone and it didn’t help

It seems like the higher the level the bars earned don’t get added to the game

Why is this happening and where are my gold bars I’ve earned -I don’t want to restart losing my place /level

Accepted answers

All comments

cleity

Não recebo mais barras de ouro após ganhar o nivel

tdbear24k

I have not received gold bars in a long time although I have been moving up the levels.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/420868/my-gold-bars-are-not-being-added

Hello again @March2023🙋‍♀️

I would like to inform few things about the issue you had...

** When you do not receive the rewards from any of the events, it could be because of the weak internet on your side or due to the server issues on King side. You should not reinstall your game because of this glitch, as it will cause to lose all our saved boosters and lives received from friends.

It is not your fault that you did not receive the Gold Bars. You will have to contact the King Player Support team and send a complaint about the issue.

** You said when you did not receive the reward, you deleted the App and started all over again!! Did you not save the game either though Facebook or through King account? If you did, you won't be losing your level progress of your game and, you can play on multiple devices - from where you left off!!

** "The higher level we are, the bars won't get added to the game" -- that is not correct!! Like I said above, there might have been a glitch/weak connection which would cause the issue. But, whenever you did not receive the rewards that you are supposed to, contact the Player Support and seek their help.

** "Why is this happening and where are my gold bars I’ve earned -I don’t want to restart losing my place /level" --> If you save your game progress, you do not have to lose your level/place, even if you have to reinstall the App due to any glitches!!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/420868/my-gold-bars-are-not-being-added

Hello @March2023🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game!!

Were you supposed to receive those Gold Bars after winning an Episode Race or the Candy Royale event?

Please reply back by typing in the blank box given below to my comment.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/420868/my-gold-bars-are-not-being-added

Hello @March2023🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game!!

Were you supposed to receive those Gold Bars after winning an Episode Race or the Candy Royale event?

Please reply back by typing in the blank box given below to my comment.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/420868/my-gold-bars-are-not-being-added

Hello again @March2023🙋‍♀️

I would like to inform few things about the issue you had...

It is not your fault that you did not receive the Gold Bars. You will have to contact the King Player Support team and send a complaint about the issue.

tdbear24k

I have not received gold bars in a long time although I have been moving up the levels.

cleity

Não recebo mais barras de ouro após ganhar o nivel

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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