Current event + loss of progress + boosters.

Question

Hello! So. i have made it in my "region" to the finals. Got myself booster back out of misery as suddenly after my time in uk i logged in and started playing the game force killed the game as there was update. So after the update i had lost my streak bonuses which annoyed quite bit. so got the big bundle and started clearing levels like an boss.

Having lovely lead of over 400k points i was few hours not playing when discovered next that my streak wasnt showing, neither was the event or the race for the episode.

I followed up quite few ideas to resolve this problem including clearing cache and reloading game and wifi off and on.

Finally then did the last trick. Delete game while ensuring i have the account registered to kings.com

I am loaded to the right level i was at, but never received the gold for clearing the episode when i was on "offline mode" i have no access to the progress i had in the ufo 40 event. and no boosters showing. Just the last gold i had before i cleared the episode after level 6065.

Any ways to recover this situation or is it finally time for ragequit?

kurodono · Answer

Sadly could not go into fully details with kings But have contacter their support to explain.

I assume they will ask more questions which i get to provide but dont know if there is any point hoping for compensation regarding loss of streak and game booting out due to update during level? Dont even know what was that about how i suddenly become "offline player" Never left home and stayed around computer which is right next to router.

Thank you for your reply.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/420953/current-event-loss-of-progress-boosters

Hello @kurodono🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about your experience with the glitch in the game!!

The issues you have explained in your opening comment --> streak not showing, missing Episode Race and other events - did this happened yesterday (Friday)?

https://community.king.com/en/candy-crush-saga/discussion/comment/2809072#Comment_2809072

I am glad to know that, even after reinstalling, everything is back to normal - along with your prizes from the Pinata event!!

Unfortunately, losing the boosters - (color bombs, striped & wrapped candies and Free Switch), is the result of deleting the App.  The level progress and the Gold Bars are stored to game servers.  But, the boosters & lives we have received from friends are stored on the local memory of our device.  So, when the game is deleted, the data will be deleted!!

It sounds like your boosters include purchased items too!  So, you can contact the King Player Support team and request for reimbursement👍️

You can send your complaint directly from your game.  Please let me know if you need any help with it.

Once again, I am very happy that the progress of your events is intact and nothing changed🤩

Thank you for joining our Community and have a great rest of the weekend🍫🍫

P.S: I would believe about your boosters!  Many of us try to save/collect them as much as possible.  With the game getting harder and harder, these starting boosters help a bit to beat those levels.  But, I would suggest you not to save too many as there is always the risk of losing all of them when we have to reinstall the App due to any glitches!!

kurodono · Answer

Oh praise the lord! the event is back on showing correctly. I have just lost the streak bonus and my boosters. ( nobody wants to believe this but i had plenty of color bombs and striped & wrapped candies and couple free switch. For some miraculous reason i never claimed the prize from party booster pinata so atleast have that available.