Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Got a New Phone Everything but the Gold Transferred Over

I switched phones and my levels stayed and all the power up stays but it made my gold go from 1500 to 0. I went to my old phone to try to login with facebook and it gave me 37 gold bars. I know yesterday I had 1500 and I don't know how I'm supposed to get them back if when I logged in it lowered it 37. Can someone please help me?

Accepted answers

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Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2812714#Comment_2812714

Gold bars account is also related to purchases and player support will also find the Gold bars account for the last 90 days😊I informed you the steps to contact player support.

Thanks!

c_linecat

https://community.king.com/en/candy-crush-saga/discussion/comment/2812711#Comment_2812711

I didn't purchase the gold it had all been through winning the race. I also know I didn't use 1500 gold over night. So I am a little worried since there is no purchase history that they won't be able to help. But I got an email to contact support!

c_linecat

https://community.king.com/en/candy-crush-saga/discussion/comment/2812708#Comment_2812708

Thank you! I kept trying to contact support through the app but it just kept sending me here so I will use that email.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/421336/got-a-new-phone-everything-but-the-gold-transferred-over

Welcome to the King Community.

Gold bars are usually not lost if you do not purchase something through them. However, if you feel they have been lost without your use, you should contact our Player Support.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Thanks!

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/421336/got-a-new-phone-everything-but-the-gold-transferred-over

Welcome to the King Community.

Gold bars are usually not lost if you do not purchase something through them. However, if you feel they have been lost without your use, you should contact our Player Support.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Thanks!

c_linecat

https://community.king.com/en/candy-crush-saga/discussion/comment/2812708#Comment_2812708

Thank you! I kept trying to contact support through the app but it just kept sending me here so I will use that email.

c_linecat

https://community.king.com/en/candy-crush-saga/discussion/comment/2812711#Comment_2812711

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2812714#Comment_2812714

Gold bars account is also related to purchases and player support will also find the Gold bars account for the last 90 days😊I informed you the steps to contact player support.

Thanks!

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…