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Ads freezing

mudjogger
mudjogger Posts: 1

Level 1
in Support

So frustrating when I only need one or two moves and then the add freeze and I have to restart my iPhone.

I have plenty of storage and everything is updated.

please help

thanks

Answers

  • kiara_wael
    kiara_wael Posts: 157,019

    Hi and welcome to the King Community

    Thank you for reporting . Ill give this feedback to Game team . In the meantime . Ill tag Game mode @bearwithme , Shes use iPhone .

  • bearwithme
    bearwithme Posts: 16,687
    https://community.king.com/en/candy-crush-saga/discussion/421525/ads-freezing

    Hello @mudjogger and welcome to our community. I can understand your frustration. Does this only happen with the Ads? No other actions in the game are affected?

    I don't receive ads in my game. It is randomly given to various players. I didn't have any for about 7 years, then I had them for about 4-6 months and now they are gone again, so I can't compare personal experience with my iPhone.

    It sounds like it is just the Ads giving you problems. I suggest you contact player support to see if they can help. However, realize you might end up losing the ads from your game (they could come back, but they could be gone for awhile - if forever).

    If you play on mobile, then please email Player Support directly from the game. Go to the game's Start Menu, then Settings - Help Center - Event & Challenges - Contact us and send them an email.

    You can also contact player support directly by clicking HERE.

Hey! Would you like to give us your opinion?

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