I didn't get my bar purchased and kicked off before I could collect my shared bars

ttbird4

I purchased 50 bars to continue. I did not get my purchase. I also got kicked off with one jell to clear on the way to the shared bar feature. I was in the area of 90 bar share. I would like my purchase and feel like I should get my share of the pot of gold bars. 140 gold bars total added to my account.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/421953/i-didnt-get-my-bar-purchased-and-kicked-off-before-i-could-collect-my-shared-bars

Hello @ttbird4🤗 Hearty Welcome to our sweet King Community!

1) Missing Purchases --> I am sorry to hear that you did not receive your purchased Gold Bars into your game!! You will have to contact the King Customer Support team.

If you are using a mobile device, you can send your complaint directly from your game --> Click on "Settings" (the Pink Cog wheel) -- ? icon -- Select "Purchases" option -- select the suitable option and open it -- then follow the instructions provided there.

2) Not receiving Gold Bars as kicked off from the race --> I am sorry to say that it is not possible to receive those Gold Bars. If we lose the "Candy Royale" race, we will not win the Gold Bars. To collect the share we were offered, we have to complete the Race and be one of the final winners. That's how the event works🤔

If you need further assistance, please post back by typing in the blank box given below to my comment.

Thank you for joining our Community and have a great rest of the day🍫🍫