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Help I went to purchase at the end of a tricky level and it froze I had to exit the game and lost the win streak .... very annoyed and it's not the first time it's happened. Can you fix this?
Hi, I am very aware that if you loose a level you have to restart the thing was I purchased to gain extra moves it just kept on the rotating screen but took the money from my account when I eventually logged out and back in again the bars where there but I lost the streak
Then today my account was debited twice and I only made one purchase. I think this is why I stopped playing last time.
Hello @vella321🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that the events are missing from your game!!
I am not sure what "3 day event" is? Is it the 1st part of "Pot of Gold" event?
To get the events back, please try these steps --> Force close the game - turn off your device - turn it on again after few minutes - reopen the game -- play any level(old or new) - come back to game map screen and see if the events are back.
Please post back and let me know if it worked! To reply back, simply type in the blank box given below to my comment 🍫🍫
The events I was in are no longer showing, and the3 day that I won is not there, my week event is missing to, it was bad enough when the gold bars I won , did not show up in my account, this is to much. If you don’t want me to play, just freeze my account.
Hi and Welcome to the King Community
Thank you for reporting. I if you lose level. You will lose win streak and play the beginning again
Hello @Valandra🤗 Hearty Welcome to our sweet King Community!
Unfortunately, our Win Streak is lost when we lose a level!! But, you can try to contact the King Player Support and see if they can help with anything...
If you are playing on a mobile device or the App version on Windows 10/11, you can send your complaint directly from your game --> Click on the Pink Cogwheel (Settings) from game Home Screen -- click on the ? icon -- select Purchases -- select an option that is suitable for you -- and send your complaint.
If you have further questions, please post back by typing in the blank box given below to my comment
Thank you for joining our Community and have a great rest of the day🍫🍫
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
please teach me how to withdraw money from this app through Mobile money
The game Candy Crush is no longer playable. The "half/half spinach" commercial keeps crashing, and all you get is this ad. No more extra moves, boosters, or levels. Why isn't anything being done about this? By you guys? You can't remove it yourself.
Sehr geehrte Damen und Herren, ich habe ein Problem mit meinem Candy Crush Saga-Spiel, denn es funktioniert seit dem letzten Update am 09.12.2025 nicht mehr richtig. Früher habe ich das Spiel mit einer anderen E-Mail-Adresse gespielt. Diese wurde jedoch geändert, und trotzdem hat das Spiel lange Zeit weiterhin problemlos…
The above two is only part of the samples!
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
