Game is in a semi-frozen state

JayRock7even7

Hi there,

my CC has a hiccup. I can play and finish levels, but do not have access to my gold. I even am able to receive gifts from my friend.

So far, so good. Not really. First screenshot seems normal, second shows the problem. It says I need to wait for an internet connection. Well, I am playing and my lives get counted down.

Okay, I tried to log out and then log in again. I could'nt. Now I can reset my password, but cannot even log in any more, but I am in the game, no?

I am at a loss here, and don't know what else to do. Any help is appreciated.

I collected 13.000 orange candies and it would be good to get online and being able to claim the 45 gold.

Thank you very much indeed.

JayRock7even7

I am playing on Windows 10, desktop app.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback .  please email this to our Player Support Team here so they can look into to your game and tell your Game ID there.