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🏆 Candy Cup is Back! - More info HERE
🎉 Announcing the Winner of Candy Crush All Stars 2024 🎉 - More info HERE
🎧 New Candy Audio Challenge: Part 2 - Win Gold Bars & Badge - Join HERE
Store issues
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Jiggyraff
Posts: 161 Level 3
in Discussions
This is for anyone ..
For the past couple of months I have been unable to get into the store. Whenever I click the store button, the screen just stays in "loading" mode. I have done everything possible to fix it, to no avail. I get an actual error message, but only when clicking on "buy tier" in season pass. I get a blank screen when choosing store. I don't know what else to try. I attached the screenshots that show the issue. Help! 😁
Jiggy
Comments
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Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
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Hi @Jiggyraff I don't know what's going on with your game, but I am surprised that you were trying to buy a tier in Season's pass. That would be wasting gold bars because it is so easy to get to the last tier! Just replay level 10 again and again and you'll have passed the last tier in no time.
