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Where are the gold bars I won??

jazzy10
jazzy10 Posts: 21

Level 3
in Support

The last promotion promised gold bars for collecting orange candies, it was supposed to be awarded on Oct 17. I haven't seen my award yet, when can I expect it??

my share of gold.png


Answers

  • kiara_wael
    kiara_wael Posts: 156,977

    Hi and Welcome to our Community

    Thank you for the feedback. If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

    The screen shots are from all stats features and there are no rewards given from those.

  • jazzy10
    jazzy10 Posts: 21

    Level 3

    @Kiara _wael - I contacted the support team as mentioned above and provided my game ID and an explanation of the problem and they sent me an email to look at the FAQ's (Which did not help at all). Please let me know if you all intend to award the gold that I won for collecting orange candies. Did anyone else get their gold on Oct 17?? What is the problem??

  • frankie0109
    frankie0109 Posts: 2

    Level 1

    No bars awarded here either :(

Hey! Would you like to give us your opinion?

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