Candy Royale bug?

ConnyC

I am abit upset when my Candy Royale progress disappeared halfway.. it's the double Candy Royale event, and I have cleared 13/14. The 13th level was the last level of a race so when I completed the race, got my gold for the race, but it caused me losing the whole progress of candy royale. I was already at 13/14, about to achieve it. Really disappointed.. especially after spending so much to buy the gold so that I wont lose in the progress.

Since my acc is linked, you can check. I don't know how else I can prove it since I didn't expect it would die on me so I didn't screenshot beforehand.

Screenshot_20231021-162239~2.png

Screenshot_20231021-162345~2.png

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/423429/candy-royale-bug

I suggest you contact player support from within the app with this. No, we do not know you player ID here in the forum because that is not public to show to us here. King probably do monitor this forum but don't interact in it, it's just for players to give advice to one another. Mine is: Go into settings in the game and contact player support from there. They will automatically know your player ID, and as you spent money on the game, which they know, they will probably give you something as compensation. If you get an automated email at first, then reply to that until you get an answer that satisfies you.