It has been a month since I couldn't use the 30.00 dollars in my Google play.

EddySangHoonLee

I keep getting message that says I have to be in USA to use My Google play money why. Live and work on Oahu hawaii.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/423842/it-has-been-a-month-since-i-couldnt-use-the-30-00-dollars-in-my-google-play

Hi there and welcome to the Community 🙂

King does not have access to your payment details but I was able to find some help from Google Play.

The issue you're facing might be due to regional restrictions set by Google Play or your payment method. Sometimes, certain features or services are limited to specific regions due to legal or contractual obligations. To resolve this, we recommend taking the following steps:

Check Payment Method: Ensure that the payment method linked to your Google Play account is valid and up to date. Sometimes, issues arise if the payment method is not recognized or verified.

Contact Google Support: Reach out to Google Play's customer support team directly. They will have access to your account details and can provide personalized assistance in resolving this issue.

You can usually find a "Help & Feedback" section in the Google Play app or website to contact their support team.

VPN Consideration: While using a VPN might seem like a solution, it's important to note that it could violate Google Play's terms of service. It's best to rely on official channels and solve the issue in a legitimate way through Google's support.

Local Payment Methods: If possible, explore local payment methods that are widely accepted in Hawaii. Sometimes, using a different payment method might bypass the restrictions you're facing.

We hope that one of these suggestions helps you resolve the issue and enjoy your Google Play funds without any hindrance. If you require further assistance, please don't hesitate to contact Google Play's support team for more personalized help.