Candy Crush will not open for me anymore. I use Firefox

kathykat5

Candy Crush will not open for me anymore. I use Firefox. It's been about 10 days. I tried other browsers but it brings me back to level 1. Is anyone else having this issue and how can I resolve it.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/424634/candy-crush-will-not-open-for-me-anymore-i-use-firefox

I have lost my progress or all played levels? 

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored

kiara_wael

Also please try

-Clear the cache and cookies on your browser

Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date. You can check if it's updated here.

If you have a Windows PC you can also download the game app directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your PC. Windows 10 is required to download the game