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every time i want to contact the store for more lives it doesn't allow me what causes that?
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Hello @khloeza🤗
Thank you for replying back and clarifying that there is connection issue with the Candy Store! You will have to contact the King Player Support and seek their assistance.
1) If you are using a computer, and playing on Facebook Browser version, please click on this link to send your complaint --> https://soporto.king.com/contact;
2) If you are using a mobile device, please follow these steps --> Click on the Pink Cog wheel (you will see it in top right corner of game map screen) -- in the next screen, click on ? icon -- in the Help Center, go down till "Purchases" -- select a suitable option from the given choices -- scroll down all the way and click on "Contact Us" -- you will need to fill out a form and submit it.
Please post back and let me know if you need further assistance.
Thank you for joining our Community and have a great rest of the week🍫🍫
When i am tryng to contact the store it says "cannot connect to the store" I've updated the app and i have internet with data
Hello @khloeza🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you are experiencing an issue in your game!!
Were you trying to buy lives in the Candy Store? If so, what is happening? Are you receiving the message - cannot connect to the Store?
To reply back, please type in the blank box given below to my comment.
Hope to talk to you soon and have a great rest of the day 🍫🍫
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
