So today, on my ipad, I logged on to Candy Crush.

Judy_Cardamone

I get a "congratulations" here is a gift from us. It's a 30 minute candy bomb. I hit the claim button, go to my game and NO CANDY BOMB in site. Looked every where. In he events, in the store....no gift. Why give a gift and then not let the player find it or use it. SIGH. Take a breath from your greedy set up and if you give a gift, allow a player to find it EASILY

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2843504#Comment_2843504

Hello Judy @Judy_Cardamone🤗 Hearty Welcome back to our sweet King Community!

I was also having an issue with this gift!! At first, it said I had no connection!! When I tried after 30 minutes or so, the gift showed up as 30 minutes of Color Bomb booster!! But, the screen froze when I clicked on "Claim"!!

Did any of that sort happened to you?

So, anyway, I exited the game again and went back after 4 minutes or so, and the timer showed on the booster as 23 minutes (I missed 7 minutes of it)!!

Did you try to open a level as soon as you "claimed" the booster? If you did receive it, you would have seen it where we have to click "Play" button?

Next time, when you receive any timed boosters, please click on your Profile icon that is located at the top of the game map screen -- all the inventory (booster items) you have, will appear there -- if the booster prize you have just received does not show with a timer, it means that you did not receive the gift! At this point, you will have to contact the King Player Support team to send a complaint!!

Please post back and let us know if you have any further questions or need further assistance!

Thank you for joining our Community and have a great rest of the week🍫🍫

kiara_wael

Hi and Welcome to the King Community

Sorry for inconvenience .and thank you for the feedback.If you miss a reward from any other feature, please report this to our Player Support