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The past few days when I try to make a purchase it says something went wrong on your end. I have cleared cache, updated app and restarted my phone. Nothing works.
I have gild bars but can't purchase?
Hello Beth @beth511 🤗 Hearty Welcome to our sweet King Community!
To send a complaint to the Player Support team, please follow these steps ⬇️
The first reply you will receive is an automated response, which is an acknowledgement. Please wait for 3 days minimum to receive a response from an actual agent! If nobody contacts you, but sends in “how did we do” email, send a reply to that email itself and inform that you were not helped and you are still waiting to talk to an agent!
** Contacting the Player Support is a delayed process, as they are the only team that looks after entire King Saga games!! Hence, please be patient and persistent.
** Also, please do not send multiple complaints (filling up the form)! It will only delay the process even more as their system will get confused receiving complaint from same ID (when we send complaint through our mobile device, they will automatically receive our ID number).
Please post back and let us know if you need further assistance!
Thank you for joining our Community! Have a great rest of the day🍫🍫
I don't see player support in the game menu.
I've tried all things, which I told you. It's still not working.
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
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I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
