Welcome to the Candy Crush Saga Community
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Hello @Shana17🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you did not move ahead in the map even after winning your current level!!
Please check this Help Article provided by our Community Managers' team and see if the tips given there help you!! If nothing helped, you will have to contact the King Player Support team and request for reimbursement.
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Thank you for joining our Community and have a great rest of the day🍫🍫