Purchase Sarah

baddy100

I just made a purchase. It was a Fortnite 9 bundle and it's not showing up on my page. What do I do

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/426756/purchase-sarah

Hello @baddy100 🤗 A Warm Welcome to our sweet King Community!

Did you try rebooting your device? If not, I would suggest you to do so… close the game - turn off your device - turn it back after few minutes - open the game and see if the purchased items have reached your game.

If they didn’t, you will have to send a complaint to the King Player Support team…

• If you are using a computer and playing on Facebook - Browser version, please send your complaint through this link --> https://soporto.king.com/contact
• If you are playing on a mobile device or the App version on Windows 10/11, you can send your complaint directly from your game --> The Pink Cogwheel -- ? icon -- Scroll down to "Purchases" -- select the option "did not receive my purchased items" -- follow the steps provided. 

If you have any further questions, you can reply back by typing in the blank box given below to my comment.

Thank you for joining our Community & have a great rest of the day🍫🍫