How long to purchased money in the game

NCKuRock

I purchase money for 69 Bths. by prompt pay and it already deposited from my bank account. It shown that if I pay the money for 2 minutes will get the items.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/426768/how-long-to-purchased-money-in-the-game

Hello @NCKuRock🤗 Hearty Welcome to our sweet King Community!

I am sorry!! Did you not receive your purchased items into your game?

Did you try rebooting your device? If not, I would suggest you to do so… close the game - turn off your device - turn it back after few minutes - open the game and see if the purchased items have reached your game.

If you still did not receive your items, you will have to send a complaint to the King Customer Support team. Please follow below steps...

• If you are using a computer and playing on Facebook - Browser version (Chrome / Edge, etc.), send your complaint through this link --> https://soporto.king.com/contact
• If you are playing on a mobile device or the App version on Windows 10/11, you can send your complaint directly from your game --> The Pink Cogwheel -- ? icon -- Scroll down to "Purchases" -- select the option "did not receive my purchased items" -- follow the steps provided. 

If you have any further questions, you can reply back by typing in the blank box given below to my comment.

Thank you for joining our Community & hope you will receive your purchased items soon🍫🍫

NCKuRock

https://community.king.com/en/candy-crush-saga/discussion/comment/2862296#Comment_2862296

I restart the game so many times even uninstall and install again. It not work.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2862670#Comment_2862670

Hello again @NCKuRock🙋‍♀️

If closing & reopening / log out & log-in did not work, I have suggested you to contact the King Player Support team.

I am adding the steps here again for your convenience...

• If you are using a computer and playing on Facebook - Browser version (Chrome / Edge, etc.), send your complaint through this link --> https://soporto.king.com/contact

• If you are playing on a mobile device or the App version on Windows 10/11, you can send your complaint directly from your game --> The Pink Cogwheel -- ? icon -- Scroll down to "Purchases" -- select the option "did not receive my purchased items" -- follow the steps provided. 

Hope the progress will be restored and you will be having fun soon🍫🍫