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This phone isn't compatible with this app

sally5859

Hello I can't download candy crush saga on my phone when I try I get this message this phone isn't compatible with this app.I download candy crush soda saga on this phone what do I do to fix this problem

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QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2876816#Comment_2876816

That is awesome to hear and thanks for letting us know it helped 🤗

sally5859

Ok everything ok it worked went to settings app then Google play store and storage cache tap clear storage reopen the play store and then try download again this is the first time download ing this game Thank you

QueenB

https://community.king.com/en/candy-crush-saga/discussion/427268/this-phone-isnt-compatible-with-this-app

Hi Sally,

Sorry to hear you are getting this message but it does sound like your Google Play Store is saying there is an issue with the device.

Unfortunately I could not find much information about the device but in order to download the game, the device must have:

🛑 Min required: Android 5.0, 1GB RAM

🆗 Recommended: Android 6.0, 1GB RAM

In this case, what I would recommend trying is to Clear the cache & data of the Play Store

On your Android phone or tablet, open the Settings app .
Tap Apps & notifications. See all apps.
Scroll down and tap Google Play Store .
Tap Storage. Clear Cache.
Tap Clear data.
Re-open the Play Store, and try your download the game again.

By the way, is this your first time downloading the game on this specific device?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2874490#Comment_2874490

Hello Sally @sally5859🤗 Happy Monday!

I am sorry!! Since it was the weekend, I did not get a chance to ask our Community In-charge. But, I will get back to you tomorrow.

Please bear with me till then🙏

sally5859

Did u find out any information about this problem yet let me know thank u what's going on

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2868364#Comment_2868364

Thank you Sally @sally5859👍️

I need to find out about it! I will get back to you as soon as I can!

sally5859

https://community.king.com/en/candy-crush-saga/discussion/427268/this-phone-isnt-compatible-with-this-app

https://community.king.com/en/candy-crush-saga/discussion/comment/2868361#Comment_2868361

ANDROID VERSION 13

sally5859

Vortex Hd65plus

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/427268/this-phone-isnt-compatible-with-this-app

Hello @sally5859🤗 Hearty Welcome to our sweet King Community!

Can you tell me which device you are using - the make & model?

To reply back, you can type in the blank box given below🍫🍫