Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We can't send those out here in the community but try emailing Support, if you do it from within the app (Settings, then the ? icon) they will know your game ID and might help you out, at least if you have spent money in the past on any purchases. It might be worth a try. It can't get much worse anyway.