Lost boosters

Question

Why have I lost all my collected boosters? I am playing game on same device, connected to my Facebook account.

It happened after game jammed, I reopened the game, it started at level one, even though I am at over 9000 level.

After that I was returned back at right level, but boosters are all gone.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/427492/lost-boosters

Hello @Vanjus🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you have lost all your saved boosters!!  By any chance, did you reinstall the game after it crashed?  If so, losing boosters would be the result of deleting the App.

If you didn't reinstall, you will have to contact King Player Support team.  Follow these steps➡️ Click on the Pink Cogwheel located in the top right corner of the game map screen -- Click on ? icon -- Look for the suitable option pertaining to Boosters (may be, connection issues) -- Scroll down all the way and click on "Contact Us" button -- Fill up the form and Submit your complaint.

If you need further assistance with anything, please reply back by typing in the box given below🍫🍫

kiara_wael · Answer

Hi and Welcome to the King Community

Thanks for the feedback. Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact