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Profile stuck on level 666
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mamashrinkie
Posts: 9 Level 2
in Support
I’m on level 6247 but having to scroll through the map each time I play as my profile is stuck on level 666. I emailed support last week for help, was advised to pass the next level which I did (didn’t help). I’ve read the help pages and tried to redo level 666 but that hasn’t helped. I’ve deleted and reinstalled the app, logged in and out but nothing is helping. I replied to the support email 3x but was told the ticket was closed as I didn’t reply! Have now emailed again, but just keep getting an auto reply with the things I’ve already tried. Can someone please help??
Best Answer
Answers
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Hello @mamashrinkie🤗 Hearty Welcome to our sweet King Community!
When your profile is stuck at level # 666, are you not seeing stars on the next levels? Can you show me a screenshot of your game map where it shows you at 666?
To reply back, you can type in the blank box given below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
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Thank you for replying back and providing the screenshots @mamashrinkie👍️
I have just answered another player with same issue! I will report to our Candy Community In-charge and see what they say.
Can you give me these details --> (a) Device you are using; (b) version you have right now.
Thanks🍫🍫
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Thank you very much for the update @mamashrinkie👍️
This issue sounds just like the one I have helped few months ago! It took a while for our game In-charge to solve it!!
I will try to get back to you tomorrow by this time with the update on issue in your game! The Kingsters won't work over the weekends and our game In-charge would need time to look into it.
Thank you for your patience and understanding🍫🍫
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Hello again @mamashrinkie🙋♀️
Forgot to ask before!! Can you give me your game ID number also?
To access it --> Click on "My Profile" on your game Home screen -- Double click on the King emblem located at the top of your Profile screen -- copy & paste that number OR take a screenshot of that number and post it here (please make sure that email address and other personal details are not visible).
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Hi there,
So you have been able to get pass level 666 but you're stuck on another level? Is it always the first level of the episode that has missing stars?
If yes, the only way to solve this is by replying the level that your avatar is stuck on pass it. I've asked Player Support if they can send you some help so your inventory is not empty 😉
