Updated iPhone to ios17 and my progress has gone back to level 1 ???

dimbers1970 · November 2023

Updated iPhone to iOS 17 and my progress on candy crush saga has gone back to level 1 ?

PummyRaj · November 2023

https://community.king.com/en/candy-crush-saga/discussion/427825/updated-iphone-to-ios17-and-my-progress-has-gone-back-to-level-1

Hello @dimbers1970🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game!!

Did you log in with your account details that you usually use to get into the game?

Please reply back by typing in the blank box given below!

dimbers1970 · November 2023

I clicked on the app on my phone and it asked. Be to log in via Facebook so I did and it asked me my date of birth like I was a new player, then it took me to level 1 ??

PummyRaj · November 2023

Hello @dimbers1970🙋‍♀️

Is your game back to normal and the progress back? If not, please contact the King Player Support team to restore your game progress. It will be better if you can send the complaint through your game. Here are the steps ⬇️

Click on the Pink Cogwheel icon;
Click on ? icon;
Move down to "My Game Progress" under Popular Topics;
Choose the most suitable option from the list, and click on it;
In the next screen, scroll down all the way and click on "Contact Us";
A form will appear. Fill it out and submit.

You will be receiving an automated email, which is like an acknowledgement to tell you that they have received your complaint. If you don't hear back from anybody even after that, please post back here and let me know.

Hope everything goes well and your progress will be back to where it belongs🍫🍫

Smokey7593 · January 15

I recently updated my iPhone 14 Pro to iOS 17.2 and now Candy Crush isn’t working. It won’t load. It’s just frozen. What should I do? Is anyone else having this issue. I have a King account & logged in.