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Updated iPhone to iOS 17 and my progress on candy crush saga has gone back to level 1 ?
Hi all,
I reached out to King Support but I never got a response back. I emailed them and filled out the form a few different times.
Is there anything else I can do?
I filled out the form, but I never received a confirmation email. What should I do?
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
https://soporto.king.com/contact
I recently updated my iPhone 14 Pro to iOS 17.2 and now Candy Crush isn’t working. It won’t load. It’s just frozen. What should I do? Is anyone else having this issue. I have a King account & logged in.
Hello @dimbers1970🙋♀️
Is your game back to normal and the progress back? If not, please contact the King Player Support team to restore your game progress. It will be better if you can send the complaint through your game. Here are the steps ⬇️
You will be receiving an automated email, which is like an acknowledgement to tell you that they have received your complaint. If you don't hear back from anybody even after that, please post back here and let me know.
Hope everything goes well and your progress will be back to where it belongs🍫🍫
I clicked on the app on my phone and it asked. Be to log in via Facebook so I did and it asked me my date of birth like I was a new player, then it took me to level 1 ??
Hello @dimbers1970🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game!!
Did you log in with your account details that you usually use to get into the game?
Please reply back by typing in the blank box given below!
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Vc omo colocar a foto
The game has crashed on me several times in the last couple weeks. The first time it was acknowledged by the system and I was given … something? I don’t remember what, coins or boosters. Probably boosters. Well anyway, 4 times it has frozen and needed to be restarted after I used coins to continue after “losing” on a…
Everytime I get the pink candy that roles they won't give it to me
Ssomeone please explain how do you get pass a level that has over 25 things to knock out, BUT you only get 3 moves???? The ONLY way is to continue using gold bars. What a joke!!!!
My app keeps on freezing on a light purple screen after playing a game, my booster wheel has never worked and I am unable to click on people’s profiles. And this is all after uninstalling and reinstalling and making sure everything is updated.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
