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I had 10 moves left and the game froze and the only option was to leave. This meant that I had lost my 6 streak run and missed out on the prize.
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Hi and welcome to the King Community
I'm sorry to hear about this. If you lose your win streak, you'll have to start all over again on the Candy Necklace. I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.