My FB account was hacked and it is disabled.

kgladysg1

I created a new FB account as it doesn't appear that I'll be able to retrieve the old one I've had for years. I played Candy Crush Saga every night and was up to over 2000. Is there any way to retrieve my game?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/428087/my-fb-account-was-hacked-and-it-is-disabled

Hello @kgladysg1🤗 Hearty Welcome to our sweet King Community!

I am very sorry to hear that you Facebook account was hacked, and you had to restart everything!!

If you contact the King Player Support team, they will be able to help you with restoring your game progress. By any chance, did you save any screenshots from your old game with achieving a special milestone, or your map, etc.,? If you do, that will come in handy to place you exactly where you left off in your old account!!

Here is the link to contact the player Support team --> https://soporto.king.com/contact. When you click on this link, you will see a form to fill up. Fill it up & submit.

If you need assistance with filling the form, please post back and let me know. To reply, you can simply type in the blank box given below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/428087/my-fb-account-was-hacked-and-it-is-disabled

Hello @kgladysg1🤗 Hearty Welcome to our sweet King Community!

I am very sorry to hear that you Facebook account was hacked, and you had to restart everything!!

If you contact the King Player Support team, they will be able to help you with restoring your game progress. By any chance, did you save any screenshots from your old game with achieving a special milestone, or your map, etc.,? If you do, that will come in handy to place you exactly where you left off in your old account!!

Here is the link to contact the player Support team --> https://soporto.king.com/contact. When you click on this link, you will see a form to fill up. Fill it up & submit.

If you need assistance with filling the form, please post back and let me know. To reply, you can simply type in the blank box given below🍫🍫

kiara_wael

Hi and Welcome to the King Community

After created a new Facebook account and connect the game. Next step 👇️

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

You can also email them from here:

Contact us

https://soporto.king.com/contact