Restoring account

Question

So I don’t have Facebook but I used Sign in with Apple to save my progress (or so I thought). I’ve previously deleted the game and had no problem getting my levels back. But I accidentally deleted it today thinking it was another app but now my levels are gone. Gold is still the same, friends list are still the same, 2000 profile banner is still there but levels are back to 11 for some reason. Is there a way to get it back or is this it for me?

thanks

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2899564#Comment_2899564

Hello again @crumblehd🙋‍♀️

Please follow below steps to send your complaint to Player Support team⬇️

* Click on the Pink Cog wheel (on game Home screen OR on map screen);
* Click on ? icon;
* Look for My Game Progress under Popular Topics and click on the arrow;
* Click on 2nd option "The progress I have made isn't showing.....";
* See if you can find any new info that you haven't tried yet;
* If there isn't anything that will come in handy, scroll down all the way, and click on Contact Us;
* It should be easy for you to fill up the form and Submit.

Hope they will be able to resolve the issue and you can play your game again🤞

Have a great rest of the day🍫🍫

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2899564#Comment_2899564

Hello and Good Morning (or Afternoon) @crumblehd🤗

I understand!  You must be very upset that you will lose the progress which you have been working very hard from a while now!

I am glad that you found a screenshot with your game progress!  Please give me few minutes, and I will give you the steps to send your complaint directly from your game👍️

crumblehd · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2881546#Comment_2881546

hello, sorry for taking long to reply. A mixture of busy and slightly demotivated I may not get the levels back. I’ve tried the steps in the link but they not working. I’ve looked through my gallery and I found a screenshot from around 8th October 23 and I was at level 2238. If anything I’ll be happy to restart from that point.

Thanks