Developers'/customer service attitude

KASTA100

Hi folks,

Is it common for the King to leave the complaints without proper answers ( the automatic response about sending the request further to technical support never means a thing in practice)?

I've reported couple of bugs, one more severe than others but no reaction from the King. Is it normal?

Alienscar

the automatic response about sending the request further to technical support never means a thing in practice

@KASTA100 I think you are confusing Player Support with answers you receive here in the forum. Answers you get here from the Moderators aren't from King as the Moderators are just volunteers.

The Moderators are supposed to receive information from the forum's Manager and the Manager does work for King. Overall though the answers they provide are their own ideas without any input from King.

Alienscar

the automatic response about sending the request further to technical support never means a thing in practice

@KASTA100 I think you are confusing Player Support with answers you receive here in the forum. Answers you get here from the Moderators aren't from King as the Moderators are just volunteers.

The Moderators are supposed to receive information from the forum's Manager and the Manager does work for King. Overall though the answers they provide are their own ideas without any input from King.