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👫 Introducing the New “Friends” Tab - More Info HERE
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
Developers'/customer service attitude
KASTA100
Posts: 15
Level 2
in Discussions
Hi folks,
Is it common for the King to leave the complaints without proper answers ( the automatic response about sending the request further to technical support never means a thing in practice)?
I've reported couple of bugs, one more severe than others but no reaction from the King. Is it normal?
Comments
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I've had to contact King customer support once or twice in the past, mainly about boosters or gold bars I never received. My experience dealing with them is very positive. My initial email was answered very promptly by a real person and the matter resolved within about 10 minutes.
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the automatic response about sending the request further to technical support never means a thing in practice
@KASTA100 I think you are confusing Player Support with answers you receive here in the forum. Answers you get here from the Moderators aren't from King as the Moderators are just volunteers.
The Moderators are supposed to receive information from the forum's Manager and the Manager does work for King. Overall though the answers they provide are their own ideas without any input from King.
