I am having trouble getting prizes

Michele_Pincott

I have won my race also extra lives not coming through it keeps saying connection error please can you help

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/428559/i-am-having-trouble-getting-prizes

Hello @Michele_Pincott🤗  Hearty Welcome to our sweet King Community!

I am sorry! King games are experiencing a glitch which is affecting the rewards in the game.

Please contact the King Player Support team and request for reimbursement. If you are playing Facebook browser, click on --> https://soporto.king.com/contact

If you are playing on a mobile device or the App version on Windows 10/11 --> click on the Pink Cogwheel -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

If you have further questions, please reply back by typing in the blank box given below🍫🍫

kiara_wael

Hi and Welcome to the King Community

Due to a server issue that we are experiencing with all our King games, this might be affecting your game and might the reason your game is not synching.

We are working as fast as we can to solve the connection issue so please keep an eye on your game and give it another try later today and see if your progress has been able to synch.

We'll keep you posted HERE!