Didn’t save progress

Spoodlemum

App was crashing I had to reinstall the app. I was well over level 10000! Now am on 11 WTF!! Help me please!!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2887010#Comment_2887010

Hello @Spoodlemum🤗 Hearty Welcome to our sweet King Community!

Thank you for replying back and confirming that you are the only one that is playing the game. Losing our game progress is a common glitch when we share the device, hence the question by our Community Manager!

Did you try replaying level 11 and see if it brings the progress? If not can you try that please?

If that didn't work, you will have to contact the King Player Support team. Please follow these steps⬇️

• Click on Pink Cogwheel you see at the top right of the game map screen;
• In that Settings window, click on ? icon;
• Scroll down to My Game Progress under Popular Topics;
• Select the 2nd option and click on it;
• See if any of the tips provided pertains to you. If not, scroll down all the way and click on "Contact Us" button;
• A form fill appear. Fill it out and Submit.

** You will be receiving an automated email, which is like an acknowledgement to let us know that they have received our complaint. Please wait for at least 72 hours (norm) to hear back from an actual agent. If no one contacts you even after that OR you receive an email asking for your feedback, send a reply to one of those emails and let them know that you are still waiting to be helped.

Contacting Player Support team is a delayed process, as they are one team, but takes care of multiple games. With the glitch that happened yesterday, they are backed up with the requests! So, please expect (more) delays!

If you have further questions or need assistance, let us know🍫🍫