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I need to go offline in order to keep on playing between each game. I can not retieve weekly awards either, it says I have coonection problems. If I log out I can start playing without having to do this. Is it a bug connected to my user?
Hello @AG123, Here are the steps to follow to contact the Player Support team⬇️
You will be receiving an automated email, which is an acknowledgement. That email contains regular troubleshooting steps you have already followed. Ignore that and wait up to 72 hours for an actual agent to contact you.
Sometimes, it gets delayed depending on how busy they are! Once the 72 hours are over, send a reply through that automated email and wait. If they send you "how did we do" email, send another reply through that, informing that you are still waiting to be helped.
NOTE: Please do not send multiple complaints as it will only delay the solution for your game issue!!
Thanks for joining our Community and have a great week ahead🍫🍫
Hello?
Hi @AG123🤗 Thank you for checking all the details!
When you contact the Player Support team, there are steps they will be advising you to do first. Most of the players get frustrated or give up as they might have done all that already. And, because of that, they will stop playing the game altogether, as the issues are not resolved.
Since you are here in the Community, I will be able to guide a little bit on what to do after sending your complaint.
Please give me a bit, and I will get back to you with full steps on how to contact the Player Support and what to do after that.
PS! I am playing online when not logged in
IOS 17.1.2. I have tried to log off and on. I reinstalled the game (and lost my boosters) and I have cleared the cache on apps already. Nothing has helped. Clearly it has nothing to do with the ipad (?) since I can play without having to go in flight mode and back when playing without logging into my account🤷🏻♀️
Hi @AG123🙋♀️
I need to know operating system as well! Please see below steps....
Once you follow those steps, please let me know🍫🍫
Ipad
Hello @AG123🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing in your game! It sounds interesting that you can play the game only when you are off-line!!
I am not sure what is the reason for the this issue, but I would suggest you to contact the King Player Support Team as they will be able to work with you closely and take a look at your account.
Can you tell me which device you are using?
To reply back, you can simply type in the blank box given below🍫🍫
Hi and welcome to the King Community
Which device are you play ?
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
