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I am on level 5359 and I can no longer play on my computer. It's frustrating because I love playing the game! Please help!
Hello @redblondish🤗 Good Morning!
Now, I know what's going on!! It is the latest Sonoma software on your Computer that is causing the issue. Candy game Studio is aware about this issue and they are trying to fix it. But, we were informed that it is taking longer than expected.
So, until the issue is fixed, all you have to do is - play on Google Chrome, as it will work without troubling you anymore! The Studio team knows that, that is not the work-around the players are looking for. But, for time being, please play the game on Chrome and you will be back to having fun again🤩
Please let me know if you have any further questions!
Thank you for joining our Community and have a great rest of the day🍫🍫
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I'm using safari on my apple computer. I appreciate your help!
Thanks redblondish. Is your computer an Apple or Windows computer? As PummyRaj asked if you aren't using Firefox or Chrome are you using Edge or Safari?
Hello again @redblondish🙋♀️
Are you playing through Safari on MacBook? Or is it another device?
No Firefox or Chrome. I can begin the game and then it just stops and reloads. I can NEVER finish my game. I have logged in, I just am unable to ever complete a game because it just stops and reloads to the beginning. :(
Hello @redblondish are you using a computer with a Firefox or Chrome browser?
There has been several complaints from people about not being able to play on a PC with Firefox/Chrome. If this is what is wrong with your game all you can do is contact Player Support for help.
Hello @redblondish🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you are not able to play the game on your computer!! Can you please explain what's going on and why you are not able to play?
To reply back, you can type your reply in the blank box given below🍫
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In my account there a problem in receiving the episode race winning gold and other perks as mentioned for continuously lat 4 episode race.This need to addressed and clear for the team
so I’d like to know what you guys did to the app because it sucks now the screen freezes up and oh yeah you give me a free something take my life away. I no longer play this guys made it suck and it’s not the same so I don’t know who came up with us bu but yeah bye-bye
I was at levels over 3000. Now, I can’t find them with every recall offered here. Can I regain my levels?
When Can I expect ads watching feature.it has been now 2 months missing this feature.i think you will sure help with the issue
Sono arrivata al livello 21005 come posso proseguire? Ho dei traguardi da raggiungere per ottenere lingotti ma senza nuovi livelli da superare non posso fare più niente!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
